Organizational emotional intelligence and top selling

Gabriele Giorgi, Serena Mancuso, Francisco Javier Fiz Perez

Research output: Contribution to journalArticlepeer-review

9 Scopus citations

Abstract

The purpose of this study is to explore emotional intelligence in association with effective sales performance. The participants involved in this study were sellers in a home furniture company and completed a new tool measuring emotional intelligence at the beginning of their employment with the company. After four months, their volume of sales was calculated and compared with other results. Briefly, evidence from this study indicates that emotional intelligence skills are relevant in association with job performance, particularly relationship management and self-management. The final results support the main hypothesis. Subsequent implications for sales organizations and researchers are discussed.

Original languageEnglish
Pages (from-to)712-725
Number of pages14
JournalEurope's Journal of Psychology
Volume10
Issue number4
DOIs
StatePublished - 1 Nov 2014

Keywords

  • Emotional competencies
  • Emotional intelligence
  • Employee performance
  • Italy
  • Organizational intelligence
  • Sales
  • Sales performance

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