TY - JOUR
T1 - Organizational emotional intelligence and top selling
AU - Giorgi, Gabriele
AU - Mancuso, Serena
AU - Fiz Perez, Francisco Javier
N1 - Publisher Copyright:
© 2014, Universitatea din Bucuresti. All rights reserved.
PY - 2014/11/1
Y1 - 2014/11/1
N2 - The purpose of this study is to explore emotional intelligence in association with effective sales performance. The participants involved in this study were sellers in a home furniture company and completed a new tool measuring emotional intelligence at the beginning of their employment with the company. After four months, their volume of sales was calculated and compared with other results. Briefly, evidence from this study indicates that emotional intelligence skills are relevant in association with job performance, particularly relationship management and self-management. The final results support the main hypothesis. Subsequent implications for sales organizations and researchers are discussed.
AB - The purpose of this study is to explore emotional intelligence in association with effective sales performance. The participants involved in this study were sellers in a home furniture company and completed a new tool measuring emotional intelligence at the beginning of their employment with the company. After four months, their volume of sales was calculated and compared with other results. Briefly, evidence from this study indicates that emotional intelligence skills are relevant in association with job performance, particularly relationship management and self-management. The final results support the main hypothesis. Subsequent implications for sales organizations and researchers are discussed.
KW - Emotional competencies
KW - Emotional intelligence
KW - Employee performance
KW - Italy
KW - Organizational intelligence
KW - Sales
KW - Sales performance
UR - http://www.scopus.com/inward/record.url?scp=84912068787&partnerID=8YFLogxK
U2 - 10.5964/ejop.v10i4.755
DO - 10.5964/ejop.v10i4.755
M3 - Artículo
AN - SCOPUS:84912068787
SN - 1841-0413
VL - 10
SP - 712
EP - 725
JO - Europe's Journal of Psychology
JF - Europe's Journal of Psychology
IS - 4
ER -