The impact of management systems and human resources on logistics performance: an empirical study

The performance of logistics represents an essential dimension of supply chain management, incorporating a range of strategies and indicators to assess the proficiency and efficacy of logistics flows. This study empirically analyzes the relationships between management systems, human resources, and logistics performance in the province of Manabí, Ecuador. Using structural equation modeling (SEM), data was collected from a questionnaire of 144 questions evaluated in a Likert scale of five (5) points and applied to 117 managers across various industries. The results indicate that integration and personnel competency development significantly impact logistics performance. Likewise, the research highlights that to enhance logistics performance, companies should focus on improving their management systems, fostering integration with suppliers and customers, and providing effective training to enhance employee competencies. Additionally, the study emphasizes the importance of logistics infrastructure and human capital development as crucial factors for achieving efficient logistics performance. This paper contributes to understanding how management systems and human resources affect logistics performance in a developing region, providing a foundation for future strategies aimed at continuous improvement in local supply chains.